Privacy Policy
Effective Date: 1/1/2024
This “Privacy Policy” describes the privacy practices of EPI Limited Partnership and our subsidiaries and affiliates (collectively, “EPI”, “we”, “us”, or “our”) in connection with our websites, any other online properties, or services that we own or control and which posts or links to this Privacy Policy, and other aspects of our business including our offline interactions and physical locations, and our products and services related thereto. This Privacy Policy also describes the rights and choices available to individuals with respect to their information. EPI may provide additional or supplemental privacy policies to individuals for specific interactions at the time we collect personal information, such as employment interactions. These supplemental privacy policies will govern how we may process the information in the context of the specific interaction.
Information We Collect
User-Provided Information: any additional information you provide helps us improve our services and provide better support.
Business and personal contact information, such as your first and last name, email and mailing addresses, home phone number, mobile phone number, professional title, employer name, or work address.
Mobile Phone Number: while on our website, we may collect your phone number to send and receive text messages. We may collect your phone number through online applications, maintenance requests, showing requests, Tenant Web Access registration, site reservations, or general informational request forms.
Content you choose to upload, such as text, images, audio, and video, along with the metadata associated with the files you upload.
Profile information, such as your username and password that you may set to establish an online account with us, and other similar information such as your photograph.
Registration Information, such as information that may be related to a service, an account, or an event for which you register.
Feedback or correspondence, such as information you provide when you contact us with questions, feedback, or otherwise correspond with us online.
Demographic Information, such as your city, state, country of residence, postal code, gender, and age.
Financial information, such as your stated income, financial account number, or payment card information.
Government-issued identification numbers, such as a national identification number (e.g., Social Security Number, tax identification number, passport number), state or local identification number (e.g., driver’s license of state ID number), and an image of the relevant identification card. With your consent, we may use this government-issued identification information to verify your identity.
Marketing information, such as your preferences for receiving communications about our activities, events, and publications, and details about how you engage with our communications.
Information we obtain from social media platforms. We may maintain a presence on social media platforms, such as Facebook, LinkedIn, Twitter, Google, YouTube, Instagram, and other third-party platforms. When you visit or interact with our pages on those platforms, the platform provider’s privacy policy will apply to your interactions and their collection, use and processing of your personal information. You or the platforms may provide us with information through the platform, and we will treat such information in accordance with this Privacy Policy. You may also have the opportunity to provide us with additional information through the third-party platform, such as a list of your friends or connections.
How We Use Your Information
We use your data to:
- Deliver text messages and updates related to our services.
- Improve our services and user experience.
- Provide information about our products and services.
- Establish and maintain your user profile, as it relates to our services.
- Respond to your inquiries and provide customer support.
- Occasionally send promotional messages, offers, or updates, subject to your preferences.
- To comply with law.
- We use your personal information as we believe necessary or appropriate to comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities or others.
- For compliance, fraud prevention, and safety.
- We may use your personal information and disclose it to law enforcement, government authorities, and private parties as we believe necessary or appropriate to:
- Protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims).
- Enforce the terms and conditions that govern our websites, products, and services.
- Protect, investigate, and deter against fraudulent, harmful, unauthorized, unethical, or illegal activity.
- Events, promotions, and contests.
- We may use your personal information to:
- Administer promotions and contests.
- Communicate with you about promotions or contests in which you participate.
- Contact or market to you after collecting your personal information at an event.
- With your consent.
- In some cases, we may specifically ask for your consent to collect, use or share your personal information, such as when required by law.
- We may use your personal information to:
- We may use your personal information and disclose it to law enforcement, government authorities, and private parties as we believe necessary or appropriate to:
Message Content
Messages may include promotional offers, alerts, and service-related content. Message frequency may vary. Standard messaging rates may apply.
Data Security
We take reasonable steps to protect your personal information from unauthorized access and disclosure. However, no data transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee the absolute security of your information. We do not knowingly sell or share your information.
Access or Update Your Information
If you have registered for an account with us, you may review and update certain personal information in your account profile by logging into the account.
Opt-Out
**You can opt out of our messages at any time by replying “STOP” to a message. Reply “HELP” for information or assistance.**
Governing Law
The Privacy Policy shall be governed by, and will be construed under, the laws of the State of Arizona, U.S.A., without regard to choice of law principles.
CTIA Compliance
Our services comply with CTIA guidelines. To report concerns or violations, contact us using the provided information.
Child Privacy
EPI committed to protecting the privacy of children. EPI’s websites and mobile applications are directed to persons 18 years of age or older. As a general rule, children are not allowed to use our websites, and we do not collect personal information from them. We define “children” as anyone under 13 years old. If we learn that we have collected personal information of a child without the consent of the child’s parent or guardian, we will delete it. We encourage parents with concerns to contact us.
Changes to Policy
We reserve the right to modify this Privacy Policy at any time to reflect changes in our data practices or legal requirements. We will notify you of any material changes to this Privacy Policy by posting the updated version on our website or through other means. Your continued use of the Service after such changes constitutes your acceptance of the revised Privacy Policy. If you do not accept this Privacy Policy, you must discontinue use of the Sites and related products and services immediately.
Contact Us
For questions or concerns about your data, please contact us at:
EPI
1370 N. Brea Blvd., #216
Fullerton, CA 92705
info@epi-lp.com
714-738-9092